Complaints Policy
The Complaints policy of Home Kind Care is to ensure that any person or organisation using our services, has the right to lodge a complaint and have their concerns addressed in ways that are fair and transparent. Home Kind Care is committed to treating all complaints equally in a consistent and confidential manner, to resolve complaints as quickly as possible. To issue a complaint, please email [email protected] |
Privacy Policy
Home Kind Care shall treat all confidential information about participants and associated persons in accordance with relevant privacy legislation.Home Kind Care shall not disclose information about an individual which identifies them directly or indirectly except where there is a notifiable issue. Where there is a notifiable issue, information will not be disclosed without the consent of the person, unless required by law or as required by relevant Department or Statutory Authority. Click here to see our full Privacy Policy. |
Participant Feedback Policy
The Participant Feedback policy of Home Kind Care is to ensure that service improvements are identified, to increase participant satisfaction, strengthen participant relationships, and acknowledge areas of excellence. In the case of dissatisfaction, a response to the particpant will be provided outlining the opportunities to improve and actions taken within 2 business days. Feedback received will be handled in an appropriate, effective, and systematic way. |
Participant Charter
Home Kind Care respects and fully commits to upholding the rights of all people, including those with disabilities. We are also committed to ensuring you are aware of your rights and responsibilities and are supported to exercise them.
In supporting you to exercise your rights, we must comply with the United Nations Universal Declaration of Human Rights, United Nations Convention on the Rights of Persons with Disabilities, the United Nations Declaration on the Rights of the Child, NDIS Act 2013 (Cth), the Charter of Human Rights and Responsibilities Act 2006, Equal Opportunity Act 2010, Racial and Religious Tolerance Act 2001; and NDIS Practice Standards and NDIS Practice Standards (2018).
You have the Right to access supports that:
It is our responsibility to:
As our participant, we ask that you:
Home Kind Care respects and fully commits to upholding the rights of all people, including those with disabilities. We are also committed to ensuring you are aware of your rights and responsibilities and are supported to exercise them.
In supporting you to exercise your rights, we must comply with the United Nations Universal Declaration of Human Rights, United Nations Convention on the Rights of Persons with Disabilities, the United Nations Declaration on the Rights of the Child, NDIS Act 2013 (Cth), the Charter of Human Rights and Responsibilities Act 2006, Equal Opportunity Act 2010, Racial and Religious Tolerance Act 2001; and NDIS Practice Standards and NDIS Practice Standards (2018).
You have the Right to access supports that:
- promote, uphold and respect your legal and human rights;
- respect your culture, diversity, values and beliefs;
- respect and protect your dignity and right to privacy;
- are free from violence, abuse, neglect, exploitation or discrimination; and
- allow you to exercise informed choice and control.
It is our responsibility to:
- tell you about and uphold your rights;
- provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making;
- support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide;
- respect your autonomy, including your right to intimacy and sexual expression;
- provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery;
- support you to access an advocate (including an independent advocate) of your choosing;
- support you to engage with your family, friends and chosen community in the ways you want to;
- treat you with fairly, with courtesy, dignity and respect and without discrimination;
- give you information about our services and associated costs, as well as other support options, within and outside Home Kind Care;
- involve you in decisions about your supports, as well as our programs and policies;
- provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences;
- protect your personal information and only use it for the right reasons;
- support you to provide us with feedback on our service, including complaints;
- promptly address enquiries and complaints about the supports you are receiving;
- support you to connect with other services, including advocates, interpreters and translators, if needed;
- support you to have a person to speak on your behalf for any purpose; and
- provide safe and appropriate services that are culturally relevant and support your needs and goals.
As our participant, we ask that you:
- provide us with information that will help us to best support you;
- tell us if things change or you cannot keep an appointment or commitment;
- act respectfully and safely towards other people using the service, and towards our staff;
- provide us with feedback about our service and how we can improve;
- promptly pay the agreed fees associated with your services; and
- tell us as early as possible if our services are not required.
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